Mobile / Live
These legal terms set out how wc99 operates accounts, handles transactions and manages content for eligible regions in Malaysia where local law permits access. Read through each section so you know exactly where you stand before logging in.
wc99 operates subject to the laws and regulations of the jurisdictions in which access is permitted. Eligibility to use this platform depends entirely on local law and applies only to regions where such activity is allowed. Nothing in these terms creates a right of access where local regulation restricts or prohibits it. When you complete a deposit through FPX, GrabPay or Bank Transfer, a transaction record is generated in your account wallet. That record reflects the amount, method and timestamp of each movement — it does not constitute a contract or guarantee beyond the transaction itself. We hold these records as part of our standard account management practice. Cookies and session data are collected when you browse the site. These are used to maintain your login state and to surface the account tools relevant to your session. You may adjust cookie preferences through your browser settings, though doing so may affect how certain account pages load. Our data-handling practices follow the principles described in the trust section below, and any changes to this policy will be reflected on this page rather than communicated retroactively. The current version is always the one shown here.
This policy applies to your account, your transactions and the content we serve directly. It does not extend to third-party services you access through links on this site. Understanding the boundary helps you know where to direct questions.
Covered. The terms governing how you open, maintain and close an account on wc99 — including login credentials, account verification steps and session management — sit fully within this policy's scope.
Covered. Every FPX, GrabPay or Bank Transfer movement recorded in your account wallet falls under this policy. Dispute paths for transaction discrepancies are handled through our support channel, not through the payment provider directly.
Covered. Game availability, lobby content, odds displays and any text or media hosted on wc99 is governed by these terms. Content is subject to change without prior notice; the live version of the site reflects the current state.
Not covered. Payment processors, game studios and any external platforms linked from this site operate under their own terms. wc99 is not liable for the practices of services outside its direct control once you leave this domain.
You have concrete actions available to you at any point during your relationship with this platform. Reviewing your transaction history is straightforward — log in, go to the wallet section and the full record of deposits and withdrawals is listed there with timestamps and payment method labels. If a detail in your account profile is incorrect, the account settings page shows editable fields; follow the instructions shown there to make corrections. Where a change requires identity verification, the steps are displayed inline during the update process. For questions that go beyond what the account dashboard shows — policy interpretation, data queries or access concerns — our support team handles these through the contact paths listed in the support section below. You do not need to provide more personal information than what is already on your account to raise a policy question. Every query we receive is logged, and a member of the team will follow it up through the same channel you used to contact us.
Log in and open the wallet section. Every deposit made through FPX, GrabPay or Bank Transfer appears there with the date, amount and method. This record is available at any time and does not expire while your account is active.
Account settings holds the editable fields for your profile. Follow the instructions shown on that page. Where identity verification is required to confirm a change, the platform displays those steps inline — no separate form submission is needed.
Contact support through the live chat or email path listed on the contact page. State your account reference and the specific section of this policy you want clarified. We log every query and follow up through the same channel.
If you want a summary of what account data we hold, send the request through the email support channel. Include your registered email address as the account identifier. We will respond with the relevant details within the timeframe shown in the acknowledgement message.
Policy questions, account data requests and transaction disputes each have a direct path to the right team. Use the channel that matches the nature of your query — live chat for account-level issues you need resolved quickly, email for formal policy requests that require a written response, and the help centre for self-service steps that do not need team involvement.
Open the chat widget from any page while logged in. State your account reference and describe the issue. This path is suited to account access questions and transaction discrepancies where a quick back-and-forth resolves the matter.
Send policy and data requests to the email address listed on the contact page. Include your registered email and a clear description of what you are asking. A logged response is returned through the same email thread.
The help centre covers common account steps — resetting login credentials, verifying your wallet, reading your transaction record. Check here first for process questions before contacting the team directly.
Account security and data handling are managed through the platform controls built into your login session. We do not share account information with third parties outside of what is required to process a payment through FPX, GrabPay or Bank Transfer. Transaction data passed to a payment processor is limited to the amount and reference needed to complete that specific transfer — nothing beyond it. Account passwords are stored in hashed form; we do not have access to your plain-text credentials. Session tokens expire on logout and after a period of inactivity, which you can observe by the automatic logout behaviour on the site.
Session and preference cookies keep your login state active and remember your account settings between visits. You can clear or block cookies through your browser, though some account features depend on session cookies to function correctly.
Transaction records and account activity logs are retained for the period required to support dispute resolution and account management. The retention period applicable to your account is noted in the data summary available on request through email support.
When this policy changes, the updated version is published on this page. The date at the top of the document reflects when the current version took effect. Continued use of the account after an update constitutes acknowledgement of the revised terms.
For data handling concerns or requests to review what we hold on your account, use the email support channel with your registered address as the identifier. The team handling these requests is separate from general account support and operates under the same policy obligations.
These are the questions we receive most often about account rights, data handling and the scope of our legal terms. Each answer points to the specific step or channel relevant to that question.
Access and eligibility depend on local law and apply only where permitted in your region. If you are in a region where access is allowed, this policy covers your account, your transaction records and any content you interact with on wc99.
Log in and open the wallet section of your account. Every completed deposit — whether through FPX, GrabPay or Bank Transfer — is listed there with the date, amount and payment method. That record is available at any time while your account is active.
Go to account settings after logging in. The editable fields for your profile are shown there. Follow the instructions on that page. If the change requires identity verification, the steps are displayed inline during the update — no separate submission is needed.
We pass only the transaction amount and the reference number required to complete that specific payment. No additional account information is shared with a payment processor beyond what that transfer requires to go through.
Send a request to the email address on the contact page. Include your registered email address as the account identifier. We log the request and respond through the same email thread with the relevant data summary within the timeframe shown in the acknowledgement.
The current version of this policy is always the one shown on this page. The date at the top of the document reflects when it last changed. We do not issue retroactive notifications — check this page directly if you want to confirm you are reading the most recent version.