Mobile / Live
This page sets out exactly what information wc99 collects when you open an account, make a deposit via FPX or GrabPay, or contact support — and how we keep that information secure. Read through each section so you know where your data sits and what choices you have over it.
When you register an account, wc99 collects the details you fill in — your name, email address, contact number and the payment identifiers linked to your chosen deposit route, whether that is FPX online banking, GrabPay, DuitNow or Bank Transfer. We collect this information to process your transactions, verify your account identity and respond to support requests you send us. We do not sell your personal data to third parties for their own marketing purposes. Payment transaction data — including deposit amounts, timestamps and the payment channel used — is retained in your account history so you can review the full trail at any time after login. Where a third-party payment processor handles a leg of your transaction (for example, the bank that sits behind an FPX transfer), that processor operates under its own data terms; we recommend reviewing those separately. Cookies placed during your session help us keep your login state active and remember your account preferences across devices. This policy applies to all services accessible at wc99 and is subject to updates; the version shown on this page is the one currently in effect. Availability of services on this platform depends on local law and eligible regions.
When you deposit via FPX, the bank reference and amount are logged to your account transaction record. We use this only to confirm the deposit and resolve any discrepancies you raise with support.
GrabPay and DuitNow identifiers are processed at the point of transaction. We retain the reference number and deposit status in your account wallet history; we do not store your full e-wallet credentials.
Bank Transfer deposits are matched against your account using the reference provided at checkout. The matched record is stored in your account and visible to you after login.
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Not every data interaction on or around the platform falls under this policy. The table below draws the line clearly so you know which activity this policy governs and which is handled by a separate party's terms. Understanding the boundary helps you direct any data question to the right place — whether that is wc99 support or the third-party service involved.
Covered. All data collected when you create an account, log in, reset a password or update your contact details is governed by this policy. We hold and secure that data on our systems.
Partly covered. The transaction record stored in your account wallet is ours to protect. The payment processor's own handling of your banking credentials — such as your FPX bank login — is governed by that processor's policy.
Covered. Session activity, game round identifiers and in-session preferences recorded while you play are held within your account data and are subject to this policy's retention and access rules.
Not covered. If you navigate away from wc99 to a payment provider, e-wallet platform or any external site, their data terms apply from that point. We hold no responsibility for external data practices.
You have real, actionable choices over the information wc99 holds about you. The starting point for most requests is your account dashboard, where your profile details and transaction history are visible after login. If something looks incorrect — a wrong contact number, an outdated email address — you can edit those fields directly in the account settings tab. For records you cannot edit yourself, such as transaction logs, you can submit a data review request through our support channel and we will respond with the information held. If you want to close your account and ask about data retention after closure, contact support with the subject line "Data Request" and the team will walk you through the process. We aim to handle data queries within a reasonable timeframe; the exact duration depends on the nature of the request.
Log in and open the transaction history tab to see every deposit and withdrawal record linked to your account, including the payment channel used — FPX, GrabPay, DuitNow or Bank Transfer.
Go to account settings to update your email address or contact number directly. Changes take effect immediately and are reflected across all account communications from that point.
Use the live chat or email support channel to ask about specific data we hold. Include your registered email address in the message so the team can locate your account record quickly.
Send a closure request through support with your registered details. We will confirm what data is retained after closure and for how long, in line with our current retention schedule.
If a section of this policy raises a question or you want to follow up on a data request already submitted, the three routes below connect you to the right part of the team. Have your registered email address ready — it is the fastest way to match your message to your account record.
Open the chat widget on any page of wc99. Type 'Privacy Request' at the start of your message and the team will route it to the correct handler. This is the quickest path for straightforward data questions.
Send your query to the support email address listed in the Contact section of your account dashboard. Use the subject line 'Data Request' so the message is picked up by the right team member without delay.
Many data actions — viewing transaction logs, updating contact details, checking deposit history for FPX or Bank Transfer entries — can be completed directly in your account without needing to contact support at all.
The data wc99 holds on your account is kept behind access controls that limit who on the team can view it and under what circumstances. Transaction records — including FPX deposit references and GrabPay wallet identifiers — are stored in a way that ties them to your account but does not expose raw banking credentials to our interface. Cookies used during your session serve a functional purpose: keeping your login state intact and preserving your in-session preferences. We do not use third-party advertising cookies to track your activity across other sites. If this policy changes in a way that affects how we handle your data, the updated version will be published at this URL and the effective date noted at the top of the page. The most current version is always the one shown here.
Account data is accessible internally only on a need-to-know basis. Support agents can see the information required to handle your request and no more. Transaction logs are read-only for support staff.
Functional cookies keep your session active. No third-party advertising cookies are placed through wc99. Clear browser cookies at any time through your browser settings to end your current session.
Account and transaction data is retained for as long as your account is active and for a period after closure as required by our operational records policy. Details on post-closure retention are available through support on request.
When this policy is updated, the revised version replaces the current one at this URL. We do not notify by email for minor clarifications; significant changes that affect your rights will be communicated through your account.
The questions below cover what we hear most often from account holders who want to understand how their data is handled, what access they have and how to act on their rights under this policy.
We do not sell your data to third parties. Payment processors — such as the bank behind an FPX transfer — receive only what is needed to complete your transaction and operate under their own data terms. We do not share your data for external marketing purposes.
Log in to your account and open the transaction history and profile sections. These show the personal details and payment records we hold for your account. For a broader data summary, contact support with your registered email address and request a data review.
Yes. Most contact details — email address, phone number — can be updated directly in your account settings tab. For fields you cannot edit yourself, raise a correction request through live chat or email support with the subject line 'Account Correction'.
We store the transaction reference and status returned by the payment processor — not your full banking credentials or e-wallet login. The record in your account shows the deposit amount, channel and timestamp only. Your bank or e-wallet provider holds the credential data under their own security terms.
After account closure, we retain records for a period as set out in our operational data policy. To find out how long your specific records are kept and what is deleted at closure, contact support with the subject line 'Data Request' before or after submitting the closure request.
Send a deletion request through live chat or email support. Include your registered email address and state clearly which data you want removed. We will confirm what can be deleted and what must be retained for operational or legal reasons, and respond within a reasonable timeframe.