Mobile / Live
These terms set out the rules that apply when you open and use a wc99 account, including how transactions through FPX, DuitNow and GrabPay are handled. Read through them before you start — they are the agreement between you and wc99 for every session, every deposit and every account action.
By creating an account on wc99, you accept these terms in full. They apply to every action you take on the platform — logging in, depositing through FPX or DuitNow, placing bets, withdrawing to your e-wallet and contacting support. We update these terms from time to time; when we do, the revised version replaces the previous one and becomes effective the moment it is published on this page. Continued use of your account after a revision means you accept the updated terms. If you do not agree with a change, the right step is to stop using the account and reach out to support before any further transactions are made. These terms apply where access is permitted under local law and in eligible regions — availability depends on applicable local regulations, and nothing in this document creates an entitlement to access in any jurisdiction. Payments made through FPX, DuitNow, GrabPay or Bank Transfer are subject to the transaction limits and verification steps shown in your account dashboard at the time of the transaction. Those figures are displayed live and may change; the version shown when you confirm a transaction is the one that applies.
Not every interaction with wc99 falls under the same part of these terms. This section maps what the policy covers and what sits outside it, so you know exactly where to look when a question comes up.
These terms cover the creation, verification and use of your wc99 account, including login credentials, account details and the steps required before your account reaches active status. Any restriction or suspension arising from a breach of these terms falls within this scope.
Deposits made via FPX, DuitNow, GrabPay or Bank Transfer, and withdrawals back to your nominated e-wallet or bank account, are governed by these terms together with the limits and verification steps displayed in your account at the time of each transaction.
Game content, odds data, live dealer streams and promotional material on wc99 are covered by these terms to the extent that they form part of your account experience. Game outcomes are determined by the respective studios and are not under our control once a round is confirmed.
Payment processors, banking rails like FPX and DuitNow, and game studios operate under their own separate terms. wc99 is not responsible for delays, outages or policy changes on the side of those third parties. Their terms apply in parallel with ours.
These terms are not only a set of obligations — they also define what you can ask of wc99 and how to act on it. You can review your full transaction history, including every FPX deposit, DuitNow transfer and GrabPay payment, directly from the Transactions tab in your account dashboard after login. If any detail on your account — name, contact number, preferred payment method — is incorrect, you can update it through the Account Settings page or by contacting support. Where a transaction record does not match what you expected, raise it with our support team using the reference number shown in the transaction row. We will review the record against the payment rail log and respond through the same contact channel you used. You also have the right to request a copy of the transaction data associated with your account by contacting support directly — see the contact paths in the section below.
Every deposit and withdrawal linked to your account is logged. Head to the Transactions tab in your dashboard to see the full history, including payment method, amount and status for each entry.
If your registered name, email or preferred payment method needs updating, go to Account Settings. Some changes may require identity verification — follow the instructions shown on that screen.
If a transaction record looks wrong, contact support with the transaction reference number. We will check the record against the relevant payment rail log and reply through the same channel you used to reach us.
You can ask for a summary of the transaction data held on your account. Submit the request through the support contact paths below; we will confirm receipt and let you know the next step.
If any part of these terms raises a question — whether it is about a transaction, your account status or a data request — the following contact paths connect you to the team that handles policy and account queries.
Open the live chat icon from any page on wc99 to reach the support team directly. Use this path for urgent account or transaction questions — have your account email and transaction reference ready.
For written queries about these terms, data requests or account corrections, send an email through the address listed on our Contact page. Include your account username and a clear description of the issue.
The Help Centre in your logged-in account covers common policy questions and account steps. Check there first — many transaction and account queries are answered without needing to contact the team directly.
How wc99 looks after the information tied to your account is part of these terms, and this section covers the four main areas that account holders ask about most.
Account details, transaction records and verification documents you submit are stored securely and used only for the purposes described in these terms — account management, payment processing via FPX or DuitNow, and support. We do not sell personal account data to third parties.
We use cookies to keep your session active, remember your preferred payment method and measure how pages load on your device. You can manage cookie preferences in your browser settings; some site functions depend on session cookies to work correctly.
Your login credentials are your responsibility. We recommend a unique password not shared with other services. If you suspect unauthorised access, contact support immediately using the live chat path — do not attempt further transactions until the account status is confirmed.
Transaction and account records are retained for the period required by applicable regulations. If you wish to close your account, submit a written request through email support. Outstanding balance and any pending transactions must be resolved before closure is finalised.
These are the questions account holders ask most often about how the wc99 terms work in practice — covering access, transactions, data and how to get help.
These terms apply to every session, not just the first one. Each time you log in and take an action — depositing through FPX, placing a bet, requesting a withdrawal — you are operating under the current version of the terms published on this page.
The updated terms take effect when published. If you have a balance and do not agree with a change, contact support before making further transactions. We will not process transactions under disputed terms without first addressing your query through the support channel.
Limits are shown live in the payment step of your account dashboard at the moment you initiate a deposit. They can vary by payment method and account status. The figure displayed at the time you confirm the transaction is the one that applies to that specific transfer.
Yes. Send a written request to our email support address with your account username and the type of data you need. We will confirm receipt, tell you the format the data will be provided in and give you a timeline based on the nature of the request.
Use live chat or email support and include the transaction reference number shown in your dashboard. We check every dispute against the payment rail log — FPX, DuitNow and GrabPay each produce an independent record that we compare against the account ledger.
Access depends on local law and is available where local regulations permit. We do not make any representation about access in regions where it may be restricted. Check the applicable rules in your area before creating or continuing to use an account.